Refund Policy
Clear guidelines for our refund process and your rights as a customer
Refund Eligibility and Process
At voraniqselora, we understand that sometimes our minimalist budgeting platform might not meet your expectations. That's why we've established a straightforward refund policy that protects your interests while maintaining fair business practices. Our refund policy covers various scenarios, from subscription cancellations to technical issues that prevent you from using our services effectively.
Important: All refund requests must be submitted within 30 days of your original purchase or subscription activation date. Requests beyond this timeframe will be reviewed on a case-by-case basis.
We believe in transparency when it comes to refunds. Whether you're dealing with subscription issues, technical problems, or simply found that our platform isn't the right fit for your budgeting needs, we'll work with you to find a solution. Our customer service team reviews each refund request individually, considering the specific circumstances and usage patterns.
Step-by-Step Refund Process
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Submit Your Request
Contact our support team at info@voraniqselora.com with your account details, purchase information, and reason for the refund request. Include your order number or subscription ID for faster processing.
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Request Review
Our team will review your request within 2-3 business days. We may ask additional questions about your experience or attempt to resolve any technical issues you've encountered.
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Approval Decision
Once approved, we'll send you a confirmation email with details about your refund. Processing times vary depending on your original payment method and financial institution.
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Refund Processing
Credit card refunds typically appear within 5-7 business days, while PayPal refunds process within 3-5 business days. Bank transfers may take up to 10 business days depending on your bank's policies.
Processing Timeline
Total refund timeline: 7-14 business days from approval to funds appearing in your account. We'll keep you updated throughout the entire process.
For subscription services, refunds are typically prorated based on unused time remaining in your billing cycle. If you've used premium features extensively or downloaded significant amounts of data, this may affect your refund eligibility. We also consider factors like account age, previous refund history, and specific circumstances surrounding your request.
Technical issues that prevent platform access are treated with priority in our refund process. If you've experienced persistent bugs, data synchronization problems, or other technical difficulties that our support team couldn't resolve, you're generally eligible for a full refund regardless of usage patterns.
Questions About Refunds?
Email us at info@voraniqselora.com
Call +61242233192 during business hours
Visit us at B Block, QUT Gardens Point, 2 George St, Brisbane City QLD 4000